j59's Privacy Policy

Information We Collect

j59 collects various types of information from users to provide, improve, and maintain a secure online environment. We only collect information that is necessary and relevant for operating our services.

1.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Valid email address
• Residential address
• National ID number or passport number (for KYC verification)
• Mobile number

1.2 Financial Transaction Information

We collect payment-related information to process deposits and withdrawals. This may include account details for bKash, Nagad, Rocket, Upay, or bank transfers. Full payment credentials are not stored; only transaction references and summary information are retained.

1.3 Automatically Collected Information

When you visit the j59 website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of visit (BST, UTC+6)
• Referring URL and details of pages visited
• Session cookies and tracking data

Purpose of Data Use

j59 uses the information collected for the following lawful purposes. We never sell your information to unauthorised third parties.

• Account management and verification: To confirm your identity and maintain the security of your account.
• Payment processing: To complete deposit and withdrawal transactions and maintain financial records.
• Legal compliance: To comply with applicable regulations on anti-money laundering (AML) and customer verification (KYC).
• Customer support: To resolve your issues and provide assistance via live chat and email.
• Platform improvement: To analyse user experience and improve the quality of our services.
• Fraud prevention: To detect and prevent unusual activity, protecting the interests of all users.
• Communications: To send important platform updates, policy changes, or account-related notifications.

We do not use your information for marketing or promotional communications without your consent. You may opt out of marketing communications at any time.

Sharing Information with Third Parties

j59 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be disclosed in the following limited circumstances:

3.1 Service Providers

We work with trusted providers who operate services on our behalf — such as payment processors, technology providers, and cybersecurity firms. These providers may only access the information necessary to carry out their specific tasks and are bound by strict confidentiality agreements.

3.2 Legal Obligations

If we are required to do so by law, court order, or the direction of a regulatory authority, the necessary information may be disclosed. In such cases, we will only provide the minimum information legally required.

3.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. However, no transfer will be completed until equivalent protections under this policy are ensured.

Data Security Measures

j59 employs industry-standard technical and organisational measures to protect your information. Our platform operates in a secure and reliable environment.

• SSL Encryption: All data transmissions are protected with 256-bit SSL encryption technology.
• Secure Servers: Your information is stored on secure, protected servers with no unauthorised access.
• Access Controls: Only authorised staff may access user information, and only on a need-to-know basis.
• Regular Audits: Our systems and processes are subject to regular security audits.
• Firewall and Monitoring: Continuous network monitoring is carried out to detect suspicious activity.
• Password Hashing: Your password is never stored directly; it is kept as a one-way cryptographic hash.

While we ensure the highest level of security, it is not possible to guarantee 100% security on the internet. Please keep your login credentials private and contact us immediately if you notice any suspicious activity.

Cookies and Tracking Technologies

The j59 website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help improve your browsing experience.

5.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyse website traffic and user behaviour — this information is entirely anonymous.
• Security Cookies: To detect and prevent fraud and misuse.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly.

Data Retention Period

j59 retains your information only for as long as necessary. The retention period depends on the following factors:

• The period required to meet legal and regulatory obligations, even after an account is closed or deactivated.
• Financial transaction records will be retained for the period specified under applicable law.
• Certain information may be kept for longer if required for dispute resolution or legal claims.
• Information related to marketing communications will be deleted as soon as consent is withdrawn.

At the end of the defined period, information is securely deleted or anonymised.

Your Rights

j59 believes you should have full control over your own information. Accordingly, you may exercise the following rights:

7.1 Access and Review

You may request at any time that we provide you with a copy of the information we hold about you.

7.2 Correction and Update

If any of your information is incomplete or incorrect, you may contact us to have it corrected. You may also update certain information yourself through your account settings.

7.3 Request for Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business reasons.

7.4 Withdrawal of Consent

Where the processing of your information relies on your consent, you may withdraw that consent at any time. Withdrawal of consent will affect future processing but will not affect the validity of prior processing.

7.5 Filing a Complaint

If you believe your privacy rights have been violated, please contact us directly in the first instance. We will endeavour to respond to your complaint within 7 business days.

To exercise any of the rights above, please use the contact details below.

Protection of Minors

j59 takes the protection of minors very seriously. Our services are intended only for those aged 21 or above. Age is verified at the time of registration and those under 21 are not permitted to open an account.

If we become aware that information has been inadvertently collected from a person under the age of 21, we will immediately delete that information and close the associated account.

Changes to the Policy

j59 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.
• A notification of the change may be displayed when you log in to the platform.

Updated policies will take effect 30 days after publication, unless an urgent legal reason requires immediate effect. Continued use of the platform after a policy change will be taken as your acceptance of the updated policy.

International Data Transfers

Some of j59's service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. For any such transfer, we ensure that:

• The receiving party provides protections equivalent to those in this policy.
• Data protection agreements or other appropriate safeguards are in place.
• The volume of data transferred is kept to a minimum.

Contact Us

For any questions, concerns, or requests relating to this privacy policy, please get in touch with us. Our privacy team will endeavour to respond to your message promptly.